I only know one mate who’s had this service on his MandelloS, just a few weeks ago.
The service included a ‘software update’ which may, or may not, be just a map update.
He reports an immediate increase in vibration. To the extent that it’s uncomfortable to ride now, and after a long ride has difficulty using the indicator switch. Sounds to me like a fueling calibration map update that’s gone bad.
I’m about to have my machine serviced and am looking for data on which to base a decision on whether to refuse the update or not.
Anyone else heard anything out there ?
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I’m getting mine serviced in a couple of weeks, so also interested!
Don’t like the sound of that at all! 
Most obvious answer is take it back to dealer and say you’re not happy.
Well, I think we have an answer. Firstly, though, I should say that I’ve had no replies saying anyone has had an issue or has had the service and have been fine. So no extra data.
However, we thought about it and figured if it was a calibration map update the hot swap might not have taken. We figured it was worth a try to stop the software, restart the code and reload the new maps. Disconnected the battery for an hour, which means you lose the clock time, then reconnected.
Apparently it’s like having a brand new 'bike. So I guess that’s the answer; we should cold start the ECU software after the update. I’d say that was always a good idea, anyway.
I’ll be accepting the software update. I suppose that closes the thread, then.
Interestingly, it’s been over 14 months, the odometer is 7478 and the service light still hasn’t come on. Maybe it’s 7,500 after all; I’ll be watching.
Oh I see - I think - no good using the old saved data from previous version?
There’s no previous version on the ECU. The update at the dealer loads the new software and/or calibration file over the old one with the new version numbers. What may have happened is the software is still at the same version, but a new, updated calibration file loaded down. Some systems will allow this to be done while the ECU software is still running and then the software is supposed to hot swap the new calibration data into memory and run using those maps. There’s scope for that hot swap going not quite to plan.
The only tool we have at our disposal is to disconnect the ECU power. This stops the software ( it’s permanently running otherwise, even with the key off ) and leaving it disconnected allows the voltages to decay. Reconnecting powers everything up, the software loads itself and the calibration maps and the system restarts from the proper ‘files’.
It seems as if that’s what’s happened here.
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Had my service yesterday. No mention of a software update, either verbally or on the service sheet. It felt normal on the run home.
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Would disconnecting the battery long enough to reset also lose any suspension setting changes? I am guessing it would.
The only thing that appears to be lost on disconnection is the clock. Everything else appears to be stored to nvram.
Did they give you a sheet with the results of plugging in the diagnostic tool ? Should have a big PADS logo at the top right hand corner. My mate’s machine was on software version 1.1.1 and by the end of the process it was v1.1.2.
Mine is in next week so I’ll give a report then.
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Nothing regarding the results of the diagnostic checks. I wonder if there is somewhere in the menus that tells you which version of software you are running. I will have a look tomorrow.
Had a look at the menus today. In the service menu, I found the following: software 105; bootloader 100; HLU application 7. It is not clear to me what they may mean, and I don’t have a pre-service baseline to see if anything has changed. I would be interested in what other owners have.